Community Manager
Camden, NJ, 08103
Apply now: Community Manager, location is Hybrid (3 days/week onsite). The start date is April 6 for this 12-month contract position.
Job Title: Community Manager
Location-Type: Hybrid in Camden, NJ (3 days/week onsite – Mon/Tues/Thurs)
Start Date Is: April 6
Duration: 12 months (Contract)
Compensation Range: $25-29/hr
Job Description:
The Community Manager will support daily social media community management efforts by monitoring, engaging, and analyzing inbound interactions across multiple social platforms to enhance brand reputation and community engagement.
Day-to-Day Responsibilities:
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Manage high-volume social media inboxes across Facebook, Instagram, TikTok, and other platforms
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Respond to, escalate, or moderate comments and messages in a timely, brand-aligned voice
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Identify and flag sentiment shifts, recurring issues, and emerging trends
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Tag, categorize, and analyze inbound engagement data
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Translate user-generated content (UGC) into publishable social posts
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Assist with light content creation and adaptation
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Pull and manipulate reports using Sprout or similar tools
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Support sentiment tracking and campaign-specific reporting
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Collaborate cross-functionally with social, marketing, and customer advocacy teams
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Maintain 3–5 day turnaround expectations for inbox management
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Work onsite three days per week
Requirements:
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Must-Haves:
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1 year of social media or community management experience (corporate brand or large nonprofit preferred)
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Experience managing high-volume inbound engagement
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Familiarity with Meta platforms (Facebook & Instagram)
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Working knowledge of TikTok
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Experience with social media management tools (Sprout preferred; or similar tools such as Sprinklr, Khoros, Later, Dash Hudson, etc.)
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Basic reporting experience within a social platform
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Proficiency in Canva, PowerPoint, and Excel
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Strong written communication skills
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Ability to identify escalation needs and flag trends proactively
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Agile, adaptable, and comfortable with evolving priorities
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Autonomous yet collaborative work style
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Nice-to-Haves:
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Experience with niche or highly engaged communities
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Automotive or brand loyalty community experience
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UGC curation experience
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Experience manipulating reporting data for sentiment analysis
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Exposure to international or corporate brand environments
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Light design sensibility or strong visual instincts
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Experience with influencer marketing
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