Customer Service Specialist

Baltimore, MD

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Type: Contract

Reference ID: 31812959

Date Posted: 02/03/2026



Job Title: Customer Service Specialist
Location-Type: Hybrid – 4 days onsite in Owings Mills, MD, Fridays remote
Start Date Is: March 2
Duration: 9 months (contract, possible extension or conversion)
Compensation Range: $22-27/hr W2

Job Description:
Support internal and external inquiries across phone, email, and ServiceNow while triaging and escalating HR-related issues.

Day-to-Day Responsibilities:

  • Manage inbound phone calls from former associates, spouses, vendors, and others

  • Triage high-volume ServiceNow intake queues and email inboxes

  • Support in-person visits and escalate HR-related concerns

  • Conduct audits of timecards, Workday transactions, and other data

  • Collaborate with HR Centers of Excellence (COEs) and internal stakeholders

  • Ensure timely and appropriate responses using knowledge base and judgment

Requirements:

  • Must-Haves:

    • Bachelor's degree

    • 5 years in a customer service/support role

    • Experience handling confidential or regulated information

    • Background in service industries (e.g., retail, education, hospitality)

    • Demonstrated leadership (e.g., project lead, shift lead)

    • Strong judgment, professionalism, critical thinking, and discretion

  • Nice-to-Haves:

    • Experience with ServiceNow

    • Familiarity with Workday

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