Web Content Operations Specialist
Washington, DC, 20024
Job Title: Web Content Operations Specialist
Location-Type: Remote (U.S. based; must work 10 AM – 3 PM EST)
Start Date Is: February 16
Compensation: $41/hr - $55/hr W2
Duration: February 16 – September 30, 2026 (contract, potential to extend)
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25 hrs/week - not expected to go over 25 hrs/week
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10-3pm EST
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5 hrs/day
Day-to-Day:
Request Intake & Stakeholder Management
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Serve as the first touch and face of the web team for internal clients
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Receive, triage, and manage requests submitted through the Wrike ticketing system
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Collaborate daily with stakeholders across Marketing, Communications, and Membership
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Act as an analyst and translator understanding the request, clarifying needs, and routing work appropriately to technical teams
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Proactively communicate status, next steps, and timelines to stakeholders
Key pain point this role solves:
Helping stakeholders understand who needs to do what and keeping requests from getting stuck or misrouted.
CMS & Content Execution
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Work primarily in Sitecore CMS, performing basic content updates and troubleshooting (no coding required)
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Execute content entry and straightforward changes independently
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Escalate more complex requests to developers, content team, or leadership
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Support work across multiple platforms and systems, including Optimizely
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Spend the majority of time actively working in Wrike and Sitecore
Workflow, Governance & QA
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Ensure requests follow defined workflows and governance standards
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Support QA at the content level (accuracy, formatting, accessibility basics)
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Assist with audits and cleanup of outdated content as needed
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Identify process gaps and opportunities to improve intake, clarity, and execution
Projects & Environment
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Support high day-to-day ticket volume while also contributing to:
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Two major initiatives currently in flight
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A website platform migration with a planned launch at the end of summer
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Operate in a fast-paced, high-demand environment with competing priorities
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Expected to be flexible and comfortable being "in a lot of places at once
Meetings & Team Engagement
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Attend weekly rhythm meetings
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Participate in two bi-weekly department meetings
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Regular 1:1s with the Hiring Manager
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Active collaboration across teams is a core expectation
Requirements:
Culture & Soft Skills (Non-Negotiable)
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High energy, collaborative, and customer service-oriented
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Strong communicator who is comfortable interfacing with stakeholders daily
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Confident, personable, and able to represent the team professionally
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Comfortable managing ambiguity and high request volume
Must have Experience
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Proven experience working closely with internal stakeholders or clients
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Familiarity working within CMS platforms (use sitecore- target this!)
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Comfort navigating multiple systems and tools simultaneously
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Experience in fast-paced, request-driven environments
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Tools:
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Sitecore
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Wrike
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