IT Support Technician
Wilmington, DE, 19803
Apply now: IT Support Technician, location is Onsite. The start date is April 15th for this contract through the end of the year (potential to extend) position.
Job Title: IT Support Technician
Location-Type: Onsite (5 days/week in Wilmington, DE)
Start Date: April 15th or ASAP
Duration: Contract through the end of the year (potential to extend)
Compensation Range: $27-32/hr on W2 ONLY!
Benefits: This position is eligible for medical, dental, vision, and 401(k).
Job Description:
Provide onsite IT support to business users and executives, troubleshooting hardware, software, network connectivity, and mobility issues across a corporate office environment.
Day-to-Day Responsibilities:
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Provide hands-on IT support for desktops, laptops, mobile devices, and peripherals
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Troubleshoot Windows operating systems and Office 365 applications
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Support Teams, SharePoint, and other enterprise collaboration tools
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Assist with network connectivity issues and basic switch troubleshooting
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Provide executive-level support with professionalism and strong customer service
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Manage and resolve incidents and service requests through a ticketing system
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Support printers, scanners, and other office peripherals
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Assist with device setup, onboarding, and offboarding tasks
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Document troubleshooting steps and solutions for knowledge sharing
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Provide occasional cross-site and remote support when required
Requirements:
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Must-Haves:
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3–5 years of IT support or desktop support experience
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Strong troubleshooting skills across network, PC, mobility, and applications
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Experience supporting Windows 10/11 environments
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Experience with Office 365, Teams, and SharePoint
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Basic networking knowledge (understanding switches, connectivity, and troubleshooting)
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Strong customer service skills and ability to interact with executive stakeholders
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Ability to confidently troubleshoot technical issues and clearly communicate solutions
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Nice-to-Haves:
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Experience with ServiceNow or similar ticketing systems
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Experience supporting manufacturing, lab, or R&D environments
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Familiarity with scientific or instrument-connected systems
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Strong documentation and knowledge base contribution habits
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