IT Support Technician
Lewiston, UT, 84320
Apply now: IT Site Support Technician, location is Onsite in Lewiston, Utah. The start date is the 2nd week of March for this 6-month contract-to-hire position.
Job Title: IT Site Support Technician
Location-Type: Onsite (Lewiston, Utah)
Start Date Is: 2nd week of March
Duration: 6 months (Contract-to-Hire)
Compensation Range: $33/hr – $38/hr
Job Description:
The IT Site Support Technician provides on-site operational and technical support for manufacturing and warehouse environments, ensuring all computing devices, network infrastructure, and peripherals function reliably and efficiently.
Day-to-Day Responsibilities:
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Manage break/fix tickets and service requests within established SLAs/SLOs
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Provide onsite support for desktops, laptops, macOS/iOS devices, servers, printers, and network equipment
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Troubleshoot Active Directory, file/print servers, and application connectivity issues
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Support Apple devices (macOS/iOS) and create internal documentation for peers
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Install and troubleshoot network devices independently
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Deploy images and applications using SCCM or similar tools
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Support warehouse technologies (HHUs, VMUs, Zebra/Lexmark printers, VM1A devices)
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Lead or assist with infrastructure projects and change management processes
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Work with managed service providers to resolve escalated issues
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Support Microsoft Teams Rooms and conference room technologies
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Provide end-user training and clear communication across all levels of the business
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Participate in on-call rotation (24/7/365 support model)
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Travel up to 25% as needed
Requirements:
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Must-Haves:
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7 years of Apple/macOS/iOS support experience
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10 years of experience installing and troubleshooting network devices independently
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8 years troubleshooting local servers (file, print, security, connectivity)
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Experience in a manufacturing or warehouse environment
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Strong knowledge of Active Directory and system security/permissions
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Experience with SCCM or similar imaging/deployment tools
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Microsoft MCSA/MCSE (Windows 10/11, Server 2012/2019)
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Certified in Dell and Client warranty repair processes
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Ability to document processes and create peer training materials
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Comfortable in a physical, hands-on, onsite support role
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Nice-to-Haves:
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Experience with Azure, AWS, and Active Roles Server
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Project management tools and methodology experience
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Experience leading infrastructure or root cause investigations
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Knowledge of Microsoft Teams Rooms
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Experience supporting Zebra and Lexmark network printers
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