Product Tech Support

Littleton, CO, 80127

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Type: Contract

Reference ID: 31861909

Date Posted: 02/21/2026



Job Title: Product Tech Support
Location-Type: Remote
Start Date Is: 2 weeks from verbal offer
Duration: 6 months contract (potential to extend)
Compensation Range: $30-34/hr W2

Job Description:
Support the client's payment card production systems by ensuring client data is correctly processed into internal formats through SQL, scripting, and collaboration.

Day-to-Day Responsibilities:

  • Map customer data formats into internal production system formats

  • Analyze, troubleshoot, and support incoming client data files

  • Work with Development, QA, DevOps, Customer Support, and Implementations teams

  • Use SQL queries, stored procedures, and SSRS reports to manage data flows

  • Participate in incident management and support ticketing processes

  • Communicate findings, issues, and resolutions clearly across internal teams

  • Document processes and contribute to system support documentation

  • Collaborate using tools like MS Teams and Jira

Requirements:

  • Must-Haves:

    • 2 years in application or systems support roles

    • 2 years of SQL experience (stored procedures, query building)

    • Experience with MS SQL and SSRS

    • Basic PowerShell scripting

    • Knowledge of XML, LDAP, SFTP, and file encryption

    • Strong communication, teamwork, and documentation skills

    • Experience with IT ticketing systems

    • Willingness to learn custom-built applications

    • HS Diploma relevant certification or Associate's in Computer Science

  • Nice-to-Haves:

    • Bachelor's Degree in Computer Science

    • Familiarity with data-heavy roles or payments/card production industry

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