Email and CRM Manager
Los Angeles, CA, 90015
Reference ID: 33097269
Date Posted: 09/25/2026
Apply now: Email and CRM Manager, location is Remote – West Coast/PST. The start date is ASAP (1–2 weeks from VO) for this 4-month contract-to-hire position.
Title: Email and CRM Manager
Location: Remote (PST Hours - Must reside PST)
Start Date: ASAP (1–2 weeks from offer)
Duration: 4-month C2H (contract-to-hire)
Compensation Range: $60 - $66 / hour W2
Benefits: Eligible for Health, Dental, Vision, 401K
Must be authorized to work in the U.S. This position is not eligible for sponsorship .
Job Description:
Own and execute the end-to-end email and SMS lifecycle strategy for a growing beauty e-commerce business, driving customer retention, repeat purchases, and subscription engagement.
Day-to-Day Responsibilities:
- Own the email and SMS campaign calendar.
- Manage the full customer lifecycle from signup through retention and re-engagement.
- Develop and execute onboarding, retention, skip/cancel-save, and win-back programs.
- Manage subscription lifecycle communications and customer engagement.
- Build, launch, test, and optimize email and SMS campaigns hands-on.
- Analyze campaign performance and use results to improve customer retention and repeat purchases.
- Collaborate closely with Creative, Art Direction, E-commerce, and Brand Marketing teams.
- Execute campaigns directly rather than managing outside agencies.
- Identify opportunities to shorten the time between customer purchases.
- Support increased campaign volume and potential overtime during the holiday season.
Required Qualifications:
- 5 years of hands-on email/CRM experience with the ability to own programs end-to-end.
- Proven experience owning email and SMS programs focused on customer retention and repeat purchases.
- Experience managing the complete customer lifecycle, including signup, SMS, order delivery communications, follow-up, retention, and win-back.
- Hands-on experience owning a subscription platform such as Recharge or Skio.
- Hands-on Klaviyo experience.
- Hands-on Shopify experience required.
- Experience personally executing campaigns and lifecycle programs not solely managing agencies.
- Beauty industry experience required.
- Demonstrated results with relevant brands, platforms, and measurable performance improvements.
- Strong communication skills and ability to clearly articulate objectives.
- Positive, collaborative attitude and ability to have fun while working.
- Comfortable receiving and applying constructive feedback.
- Demonstrated career stability and longevity in previous roles.
- Must be physically located on the West Coast and able to work PST hours.
- Relevant educational background.
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