Retail Store Director/Manager
New York, NY, 10018
Reference ID: 32131888
Date Posted: 04/12/2026
Job Title: Retail Store Manager/Director
Location-Type: Onsite (SoHo)
Start Date Is: May 2026
Duration: Permanent
Compensation Range: $100-120K
Benefits: Eligible for Health, Dental, Vision, 401K
Not eligible for Visa sponsorship
Overview
We are seeking a Store Director to lead a luxury retail location in SoHo. This individual will be responsible for driving business performance, building a strong client base, and delivering an exceptional in-store experience aligned with a high-end brand standard.
Key Responsibilities
- Build, lead, and develop a high-performing team focused on exceptional customer service
- Ensure the store delivers value and excellence to clients, aligned with luxury brand expectations
- Provide and maintain a strong client book
- Foster long-term customer relationships through personalized, high-touch interactions
- Coach team members on developing and growing their client portfolios
- Track performance and provide ongoing feedback and training to the team
- Drive sales growth and overall store profitability
- Partner with senior leadership on business strategy and execution
- Oversee daily store operations across both sales floor and stockroom
- Plan and execute in-store events to drive brand awareness and revenue
- Lead weekly team meetings to ensure alignment and consistency in execution
- Maintain high standards of visual merchandising and brand presentation
- Prepare weekly/monthly reporting and monitor KPI performance
- Authorized to work in the U.S.
- High School diploma or equivalent
- 3 years of management experience in luxury fashion retail
- Strong analytical skills and comfort managing performance metrics
- Excellent communication and interpersonal skills
- Business-minded with a focus on both revenue growth and team leadership
- Highly detail-oriented with the ability to oversee all aspects of store operations
- Flexible schedule, including weekends and holidays during peak seasons
- Hands-on, pragmatic, and solutions-oriented mindset
- Commitment to ongoing learning and development
- Ability to stand for extended periods and lift/move retail materials as needed
- Experience with European luxury brands is a plus
- Second language proficiency is a plus
- Base salary commission
- Medical, dental, and vision insurance
- Paid time off and paid sick time
- Paid parental leave (eligibility-based)
- 401(k) with company match
- Pet insurance
- Pre-tax commuter benefits (based on location)
- Sign-on bonus (where applicable)
- Referral bonus
- Employee discount and uniform allowance
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