Field Operations Manager
Roanoke, VA
Apply now: Field Operations Manager, location is Onsite in Roanoke, VA. The start date is ASAP for this contract position
Job Title: Field Operations Manager
Location-Type: Onsite (Roanoke, VA)
Start Date Is: ASAP
Duration: Contract through June 30th (Potential for extension or conversion)
Compensation Range: $25-30/hr W2
Job Description:
Oversee day-to-day field operations for a specialized transit service, ensuring smooth and efficient service delivery while managing drivers and customer interactions.
Day-to-Day Responsibilities:
- Be onsite daily (8 AM - 5 PM) to oversee operations.
- Monitor driver compliance and ensure vehicles are clean and equipped.
- Conduct fleet audits and oversee driver onboarding.
- Act as the designated employer representative for drug/alcohol determinations.
- Support drivers with training, troubleshooting, and customer service.
- Analyze operational data and identify areas for improvement.
- Escalate and resolve service issues promptly.
Requirements:
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Must-Haves:
- Experience in a leadership, field operations, or customer service role.
- Strong communication skills and ability to work independently.
- Competency with technology (Slack, dispatch tools, internal apps).
- Ability to troubleshoot driver issues and escalate appropriately.
- Comfortable working in an ambiguous, problem-solving environment.
- Onsite availability Monday-Friday, 8 AM - 5 PM.
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Nice-to-Haves:
- Experience in transportation, logistics, or similar industries.
- Previous work with drivers, fleet management, or dispatch operations.
- Background in customer service or sensitivity training.
- Familiarity with performance tracking tools like Tableau.
- Mission-driven mindset, especially related to community impact.
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