Production Analyst
Baltimore, MD
Apply now: Production Analyst, location is Hybrid (Baltimore, MD). The start date is ASAP for this 6-month contract (extendable up to 2 years) position.
Job Title: Production Analyst
Location-Type: Hybrid (2 days in-office, Baltimore, MD)
Start Date Is: ASAP
Duration: 6-month contract (extendable in 6-month increments, up to 2 years)
Compensation Range: $40/hr – $50/hr
Job Description:
Support production applications by triaging, troubleshooting, and resolving issues while ensuring system stability and proactive monitoring.
Day-to-Day Responsibilities:
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Work on 10-15 tickets daily via ServiceNow
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Triage, troubleshoot, and resolve production issues
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Monitor production applications proactively (Splunk alerts, Grafana)
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Identify and implement automation opportunities
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Create and maintain knowledge-based documentation
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Work cross-functionally to address incidents
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Participate in an on-call rotation (once every 6-7 weeks, including weekends and holidays)
Requirements:
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Must-Haves:
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5 years of core Production Support experience
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ServiceNow (ticketing system)
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AutoSys
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Splunk alerts and Grafana
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Unix (day-to-day commands, file issues)
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SQL (writing queries, editing data)
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Automation experience
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Ability to work on-call rotation and flexible shifts (including weekends)
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Strong problem-solving, analytical, and troubleshooting skills
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Personal laptop/desktop required
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Must disclose stock trading activities to comply with insider trading regulations
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Nice-to-Haves:
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Scripting experience (PowerShell preferred, but open to Python, Bash, Java, or JavaScript)
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AWS experience
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