Partner Enablement Operations
San Fransico, CA, 94105
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Job Title: Partner Enablement Operations Manager
Location-Type: Remote
Start Date Is: ASAP
Duration: 1 Year Contract (potential for extension/conversion)
Compensation Range: $135/hr
Benefits: Eligible for Health, Dental, Vision, 401K
Not eligible for Visa sponsorship
Job Description:
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Administering Skilljar (their LMS) — managing partner domain allow lists, learner groups, learning paths, enrollment rules, and ensuring partner access aligns with tiering and entitlement rules.
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Serving as the primary point of contact for the partner enablement support inbox — handling questions on access, enrollment, certification status, and discount eligibility.
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Partnering with their AI support agent (Fin) to ensure routine inquiries are deflected and escalated tickets are resolved quickly.
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Running certification grading scripts, reviewing proctoring sessions flagged for academic integrity issues, and maintaining a certification tracking dashboard.
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Verifying learning path completions submitted via partner intake forms and routing learners into appropriate downstream groups.
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Documenting manual workflows to support future automation, knowledge transfer, and program scaling.
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Identifying operational pain points and surfacing improvement opportunities to Partner Enablement leadership.
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7 years in learning operations, certification program operations, or partner programs — ideally in B2B SaaS or tech.
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Deep hands-on experience administering a modern LMS (Skilljar strongly preferred) — allow lists, learner groups, learning path configuration, enrollment rules, domain/SSO setup.
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Strong technical understanding of how an LMS integrates with Salesforce, partner portals, identity providers, and data warehouses — with the ability to troubleshoot across the stack.
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Experience with certification operations: candidate data flows, exam delivery integrations (Pearson VUE or similar), credential issuance, and clean data pipelines.
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Comfort with APIs, webhooks, and middleware (Workato, Zapier, Tray, or similar) and the ability to partner with engineering, RevOps, and IT.
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Proficiency with dashboarding tools (Looker, Tableau, or Salesforce reports) to monitor learner progress and data integrity.
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Strong written communication — able to manage high-volume email and Slack-based support clearly and professionally.
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