ServiceNow Developer
McLean, VA, 22102
Apply now: ServiceNow Developer, location is Remote. The start date is approximately 3 weeks from offer for this contract position.
Job Title: ServiceNow Developer
Location-Type: Remote
Start Date Is: Approximately 3 Weeks from offer
Duration: 12 Month Contract
Compensation Range: $40-48/hr W2
Benefits: Eligible for Health, Dental, Vision, 401K
Must be authorized to work in the U.S. This position is not eligible for sponsorship .
Job Description:
Seeking a ServiceNow Developer to serve as the primary owner of a ServiceNow CSM Pro environment supporting a customer contact center platform. This role combines hands-on ServiceNow development, platform administration, Amazon Connect integration, and ongoing platform optimization. The ideal candidate is a self-directed engineer who can independently manage the platform, proactively recommend improvements, and partner with business stakeholders to deliver scalable customer service solutions.
Day-to-Day Responsibilities:
- Maintain and enhance the ServiceNow CSM Pro platform with a focus on Contact Center capabilities
- Develop and troubleshoot JavaScript and Glide API solutions to support custom workflows and platform enhancements
- Administer and maintain Amazon Connect integrations with ServiceNow and related systems
- Design, develop, and support REST/SOAP API integrations with third-party platforms
- Manage ServiceNow platform upgrades, patches, releases, and performance improvements
- Configure and administer user accounts, permissions, and security for Contact Center personnel
- Troubleshoot production issues within the customer portal and deliver timely resolutions
- Build new features, custom workflows, UI enhancements, and platform automations
- Lead internal demonstrations of new functionality and communicate technical concepts to business stakeholders
- Document platform configurations, workflows, and deployment changes
- Partner with product teams to identify opportunities for platform improvements and process optimization
- Support AI capabilities within the ServiceNow platform and recommend new automation opportunities
Minimum Requirements:
- 5 years of ServiceNow development experience
- Experience serving as the primary or sole owner of a ServiceNow platform
- Hands-on experience integrating ServiceNow with Amazon Connect in a production environment
- Strong JavaScript and Glide API development experience
- Experience with ServiceNow ITSM modules, preferably CSM Pro and Contact Center functionality
- Experience building and supporting REST and SOAP API integrations
- Experience independently managing ServiceNow platform upgrades, patches, and releases
- Strong understanding of ITIL/ITSM best practices
- HTML and CSS experience
- Excellent troubleshooting and problem-solving skills
- Strong communication skills with the ability to explain technical concepts to non-technical stakeholders
- Bachelor's degree or equivalent ServiceNow certifications
- Experience with IVR systems or contact center technologies
- ServiceNow certifications (CSA, CAD, CIS)
- AWS experience beyond Amazon Connect (Lambda, DynamoDB, S3, CloudFormation)
- Experience building scoped applications within ServiceNow
- Experience documenting technical workflows in Agile environments
- Experience implementing AI capabilities within the ServiceNow platform
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