IT Writer and Communications Specialist
Boston, MA, 02120
Job Title: IT Writer and Communications Specialist
Location-Type: Hybrid onsite in Boston, MA
Start Date: ASAP
Duration: Contract, 12 weeks with potential to extend
Compensation Range: $46-50/hr W2
Benefits: Eligible for Health, Dental, Vision, and 401K
Visa Sponsorship: Not eligible for visa sponsorship
Job Description:
This role serves as the communications bridge between the client's IT organization and its end users, translating complex technology changes into clear, compelling narratives that drive successful adoption across a large, diverse community.
Job Summary
Develop comprehensive, multi-channel communication plans that guide stakeholders through IT system changes, process updates, and technology implementations
Create targeted messaging that addresses what is changing, why it is changing, how it affects each audience segment, and what actions users need to take
Write and edit accessible content for web, email, digital signage, print, and user interfaces, tailored to diverse audiences including faculty, staff, and administrators
Develop training materials, quick reference guides, and FAQs that help users adapt to new systems and processes
Partner with IT project teams throughout project lifecycles to provide communications expertise and identify potential user concerns early
Collaborate with training teams, help desk staff, and campus-wide partners to ensure consistent messaging and minimize change fatigue
Monitor communication effectiveness through user feedback and adoption metrics, and counsel leadership on strategies for complex or sensitive technology changes
Minimum Requirements:
Substantial experience in marketing, communications, or a related field, preferably in higher education, technology, or organizational change environments
Exceptional written and verbal communication skills with demonstrated ability to adapt messaging for different audiences
Strong technical aptitude with ability to quickly understand complex systems, processes, and technical concepts
Experience collaborating with cross-functional teams including technical staff, project managers, and business stakeholders
Change communication experience or demonstrated interest in helping organizations navigate technology transitions
Advanced Microsoft Office skills, including Word, SharePoint, Excel, Teams, and Outlook
Self-directed work style with strong project management abilities, attention to detail, and adaptability in fast-paced environments
Preferred Qualifications:
Experience with ITIL processes, change management frameworks, or IT service management
Proficiency with content management systems (WordPress, Contentful, or similar) and email marketing platforms
Familiarity with UX principles and user-centered design thinking
Experience creating multimedia content such as graphics, video, or interactive materials
Knowledge of web accessibility standards and inclusive design practices
Data analysis skills for measuring communication effectiveness and user engagement
Openness to exploring AI-powered tools for content creation, editing, optimization, and distribution
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