Desktop Analyst II
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Apply now: Desktop Analyst II , location is On-site, NYC. The start date is ASAP for this 6+month contract position.
Job Title: Desktop Analyst II
Location-Type: On-site, NYC
Start Date Is: ASAP
Duration: 6+month contract
Compensation Range: Up to $29/hr
Job Description:
Our client is in search of a dedicated and capable IT Desktop Analyst to join their team on a full-time, onsite basis. The successful candidate will be pivotal in providing top-notch IT support both onsite and remotely across all company locations.
Day-to-Day Responsibilities:
- Provide immediate IT support by troubleshooting hardware and software issues both in person and over the phone.
- Efficiently handle incoming support requests through phone calls, ServiceNow tickets, emails, and direct interactions.
- Ensure all support activities are thoroughly documented, tracked, and monitored within our ticketing system to guarantee timely resolutions.
- Perform installations of basic PC software applications including but not limited to MS Office and Citrix.
- Prepare, stage, and configure both new and existing desktops, laptops, and related peripherals.
- Serve as both first and second level support for computer upgrades and installations.
- Assist in both hardware and software asset management, as well as the hardware warranty repair processes.
- Support company meetings through IT services as required.
- Engage in ongoing development of problem-solving skills and enhancement of support methodologies.
Must-Have Skills:
- Proficiency in managing both PC and MAC environments.
- Excellent problem-solving abilities and a commitment to efficient support methods.
- Strong interpersonal skills, capable of handling customer support with courtesy and efficiency.
- Experience with IT support tracking systems and a strong ability to maintain detailed and accurate records.
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